A service visit
From the text to the report
One technician, one to two hours, and nothing changes on the bill without your yes.
We go through the same checklist at every visit, so this year's report can sit beside last year's. Photos go in the report. If something needs a repair, it is on its own page, with a price.
Arrival window by text the day before
A technician who speaks Spanish on request
Floors protected, shoes wiped at the door
A service visit
What happens when we come
Six steps, in this order, every visit.
- 01
Step 1: A text the day before
It names who is coming and the arrival window. Someone 18 or older should be home to let us in.
- 02
Step 2: We look it over
The enclosure, wiring, fuel connections, vents and the space around the unit, with photos as we go.
- 03
Step 3: Oil, filters and battery
Oil and filter, then the air filter and spark plugs when the maker's schedule says so, and a battery test.
- 04
Step 4: The transfer switch
We open it, check the connections and make sure it moves the house to the generator and back.
- 05
Step 5: Start it, run it
We start it, let it run and shut it down. On the load-test plans we switch the house over and watch it carry the load.
- 06
Step 6: The written report
What we did, what we saw and what to watch, with photos. A repair is quoted before any work, and you say yes first.
The load test
The step that shows you the most
A generator that starts with nothing connected can still struggle once the house is on it. On the load-test plans, we switch the whole house over, let it run and watch. The lights flicker once when we switch, and again when we switch back.
Questions
About the visit
How long does a visit take, and do I need to be home?
Plan on one to two hours, a little longer with a load test. During the load test the house is on generator power and the lights flicker once when we switch. Someone 18 or older should be home to let us in.
What is a load test, and why bother?
We switch your house over to the generator and let it carry the real load for a while. A generator can start fine with nothing running and still struggle once the house is on it. The test shows you that before an outage does.
What should I send before I book?
A photo of the generator's data plate and one of the transfer switch, if you can. Text them to us, or send them with the form.
Book a tune-up
Pick a week and we text you the day before.